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The Code of Conduct aims to facilitate efficient and fair outcomes for members and licensees of Copyright Collecting Societies:

  • Promotes awareness of and access to information about copyright and the role and function of Collecting Societies

  • Promotes confidence in Collecting Societies and the effective administration of copyright or the resale royalty right

  • Sets out the standards of service that members and licensees can expect from Collecting Societies

  • Ensures access to efficient, fair and low cost procedures for the handling of complaints and disputes